The Manager of the Application Scientist Team plays a dual role as both a team leader and an active field contributor. You will coordinate and develop a team of Application Scientists whilst maintaining direct customer engagement to support sales, deliver technical expertise, and drive customer success. This position requires a balance of leadership, scientific credibility, and hands-on application support. You'll serve as a bridge between the field team and senior leadership, ensuring operational excellence, knowledge sharing, and continuous improvement across the Customer Applications function.  

Preference for the role is in Boston or San Francisco metro area, we are priortizing those ​individuals. Sponsorship is not available.

What You'll Do:

• Coordinate day-to-day activities of the Customer Applications Team to ensure consistent, high-quality customer engagement.
• Provide coaching and guidance to team members to strengthen scientific, presentation, and customer-facing skills.
• Support recruiting, onboarding, and technical training in partnership with senior leadership and HR.
• Serve as the primary technical point of contact for key accounts, strategic opportunities, and high-value engagements.
• Handle escalated technical challenges requiring advanced problem-solving and expertise.
• Provide scientific consultation on experiment design, data interpretation, and workflow optimization.
• Conduct demonstrations, technical discussions, and training for strategic accounts and priority opportunities.
• Work alongside field Application Scientists to model best practices and remain connected to customer needs.
• Collaborate with Sales, Marketing, R&D, and Product Management to align customer support with business objectives.
• Communicate customer feedback and field insights to help drive product and workflow improvements.
• Contribute to Application Notes, training content, and technical presentations.
• Support strategic initiatives by providing field perspective